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Time to say goodbye ProCargo CT1
The ProCargo CT1 cargo bike was taken out of the programme.
We say “Goodbye, ProCargo CT1”. We did not take this decision lightly, but the product line around the ProCargo CT1 cargo bike will be discontinued.
In the coming years, we will focus more strongly on our core business, which revolves around light commercial vehicles for trade and service. This also includes our mySortimo services, which will be further optimised and expanded in 2021 in order to make our customers’ everyday mobile work easier in the long term with a complete service.
In trade and service, we were only able to serve a niche with the ProCargo CT1, which is why there is too little potential for us to continue the product line.
Furthermore, market observations have shown that cargo bicycles are mostly requested and used in the leisure sector. For this type of application, the ProCargo CT1 with its sophisticated superstructure systems is too complex in construction and therefore only suitable to a limited extent overall. For the leisure sector, the ProCargo is still available in a similar design from HNF Nicolai under the name CD1.
Information for holders of a ProCargo CT1
You already own a ProCargo CT1? Don’t worry, we are still here for you.
Service requests
If you have service enquiries about your ProCargo CT1, please continue to contact our Customer Service Centre. You can reach them by telephone on +49 8291 – 850 499 or by e-mail at service@sortimo.de.
Our customer service colleagues will pass on your enquiry to one of our Sortimo service partners or alternatively support you in finding a suitable service partner.
Spare parts
If you need model-specific spare parts, you can also request and obtain them from our Customer Service Centre until the end of the warranty period of two years.
You can obtain regular bicycle components and wear parts from any well-stocked local specialist bicycle shop.
This is sad but understandable news. Is there any way to still get the accessories such as basket Unit or cargo boxes through your service? I noticed that these have also been removed from your websites.
Hello Peter, thank you for your enquiry. Please contact our colleagues from the Customer Service Centre regarding model-specific accessories and spare parts for the ProCargo CT1 at 08291 – 850499 or by e-mail at service@sortimo.de. They will be happy to help you.
Best regards,
Sabrina