text.skipToContent text.skipToNavigation
Return of goods
Do you wish to return goods? No problem.
icon-anchor-paket
Return by parcel
icon-anchor-gabelstapler
Return by forwarding agency
Returning a parcel
How it works:
Retoure – Formular ausfüllen
Fill out the form below
Retoure – Retourenschein per E-Mail
Receive returns slip via email
Retoure – Ausdrucken
Print out and stick it onto the package
Retoure – Paket verschicken
Send
​​​​​​​package​​​​​​
Request your goods return note here
Please fill out the form below and provide your complete details:

Please request your returning goods document here

Please fill out the following form and enter your details in full:
Reference number*
Product name*

* marked fields are mandatory fields

Please note that the use of the goods return note is not a prerequisite for the effective exercise of the statutory right of withdrawal for consumers.

Returning unpackaged goods

If you wish to return a larger article that is not suitable for packaging, our freight forwarder will collect the goods from your premises.

Please contact our Customer Service Center on 0800 7381780 to arrange.

We will pass your request on to the responsible freight forwarder. He will then contact you to arrange a collection appointment.